Frequently Asked Questions

Here is a categorized list of the most frequently asked questions we receive.

If you can’t find the answer you are looking for, please contact True Position Tools customer support here.

Order and Shipping Questions

Our website’s back end is tied into Amazon.com. Once Amazon processes and ships your order, you will receive an email containing tracking information. If it has been more than a few business days and you have not received an email from Value Tools USA with tracking information, please contact us here or call 760-279-3033 with your name and 5-digit order ID and we will check our systems to see what happened to your order.

We will happily provide a refund for any item returned to us within 60 days of the purchase date. Please send it to the address below and we will provide a full refund once received. Please ensure your 5-digit Order ID is on the return label so we may find it in our system.

True Position Tools
ATTN: Returns (input 5-digit Order ID here)
49737 Park Ave
Morongo Valley CA 92256

The best option to purchase either the Cabinet Hardware Jig (TP-1934) or Cabinet Hardware Jig + (TP-1935) is through Amazon or eBay. If that does not work for you, please contact us here with your preferred shipping address for a shipping quote. Please note: this option may incur significant shipping charges.

Cabinet Hardware Jig Questions

Yes! Every part of the tool is either covered under warranty or can be purchased separately. We have many commonly needed replacement parts available on our website. Please contact us here or call 760-279-3033 if you are having trouble finding the part you need.

Top (large) stop and T-square parts are only available as a set, as they need to be precision-mated in-house to a tolerance of .001” square for us to be able to guarantee their accuracy.

No! This tool is very easy to use and designed to take the frustration out of hardware installation for the homeowner and cabinet professional alike. It is used by many professionals due to the extreme time savings, unrivaled accuracy, and durable build quality.

Always use a sharp drill bit and relieve chips as you drill by pulling the drill out of the workpiece as it’s running to spin off excess wood chips. Do not apply pressure while drilling, especially at the end of the hole. Holding or clamping a sacrificial block of scrap wood against the back of the door while you drill is recommended for extra protection against blowout. In most cases the screw head covers any minimal blowout. In extreme cases, where a screw head would not cover minimal chipping from the exit of the drill, users will drill the hole halfway with a standard drill bit, then use a tapered drill bit to finish the hole. To prevent drilling injuries, always be aware of where your hands are positioned.

Yes, the bushings normally used on drawer fronts are 1/2” long which gives guidance for precise placement of the holes, just be sure to hold the jig so that it’s resting on the top stop against the top of the drawer.

If you have a lot of cabinets to drill in this style, it might make sense to tape a shim to the back of the jig to let you rest the bottom of the jig against the face of the drawer front.

Either way, go carefully and you’ll have no issues, the methods above are used by thousands of installers daily and work well. With that said, we will look to offer some adhesive shims in the future; it’s not necessary, just more convenient.

Over the years, many! Changes to the jig include a larger top stop, more durable thumb screws, a redesigned end stop, and extending the bottom rail of the T-square by approx. 1”. We now also laser etch the numbers into the jig, where before we screen printed them over the aluminum T-square. Most recently, the tool has started shipping in a hard-plastic case instead of a cardboard box.

Absolutely. The cost for a TP-1934 without a case is $169.00 plus any applicable taxes and shipping fees. Please contact us at 760-279-3033 if you would like to take advantage of this offer and we will process the order by phone.

Absolutely. The small and large end stops can also be reversed if extra clearance is needed.

12” CC (300mm) but please note: the small end stop will not fit on the tool with this configuration. Upgrade with the accessory kit (TP-2312) or purchase the Cabinet Hardware Jig + (TP-1935) to install handles up to 38”. For even longer pulls, multiple jigs can be conjoined via thumb screws to drill for any length of handle.

Bushing Questions

We are happy to send you a 3-pack of replacement bushings free of charge. The only information we need to process your request is your name and shipping address. Once processed, you should receive the bushings within 3-5 business days; installation instructions are included on the package’s label. Please contact us here or call 760-279-3033 with your name and shipping address and we will take care of the rest!

Our bushings are 5mm and are made from case-hardened steel.

5mm is the industry standard but we do offer bushings in several other sizes besides 5mm. Other bushing sizes available are ¼”, 11/64”, and 4mm. The cost for a one-off Cabinet Hardware Jig (TP-1934) with different bushings is list pricing ($199) plus any applicable taxes, shipping, and a $20 custom order fee. Please contact us directly at 760-279-3033 and we will happily process a custom order for you over the phone.

The Sliding Drill Guide (TP-SDG) bushings are 1/2” deep and the T-square bushing is ¼” deep.

That is usually fine! The reason our bushings are 5mm is that this is the most versatile hole size for cabinet hardware and interior boring. The majority of cabinet hardware manufacturers recommend a 3/16” bit for a standard #8 hardware screw. The 5mm drill is .009” larger than 3/16” or three human hairs larger. Each of these drill diameters will be noticeably larger than #8 screw, but for good reason. Often you will find the slightest variations in panel width, door squareness or un-true hardware. This minimal increased hole diameter then allows for the finest adjustment to make the handle symmetrical with the opposite door or line up a handle exactly parallel on a drawer front.

What’s great about the 5mm bit is that you can then use the same jig and drill bit for shelf pins, hinge plates, drawer slides, etc. This minimal increase in size opens up the tool to extreme versatility at the cost of something not visible to the human eye. That being said, if you happen to have custom hardware that is extremely thin, you may consider using the tool to mark hole location and drill with a smaller bit.  We also offer various bushing sizes to replace your bushings to a smaller or even larger diameter if you have these custom hardware types come up frequently.

Yes, and we prefer you do! Our bushings are backed by a lifetime warranty so feel free to drill through them without fear of wearing them out. Some users prefer to pre-drill the hole with the Cabinet Hardware Jig and finish without the it on the door to increase drill bit and bushing lifespan. We recommend drilling directly through the jig and relieving chips often to prevent blowout in the back of the cabinet.

Rarely. Our bushings are engineered to last at least 10,000 holes. If  you manage to wear out a set of bushings, you are officially in our 1% club. (Less than 1% of  our users have ever needed replacement bushings; it’s actually quite an honor to wear them out!)

There is a negligible difference between 3/16” and 5mm (.009”) yet it provides a massive versatility increase. (shelf pin holes, hinge plates etc.) For a more thorough answer, please see question “My handle hardware is not 5mm, is that okay?”

Puck/Strip Light Jig Questions

The Puck Light Jig comes with 2-1/4” and 2-1/8” Forstner bits, which will accommodate approximately 90% of the puck lights on the market. We recommend Richelieu, Hafele, or Tresco puck lights.

Unfortunately, using this tool requires that you drill everything for the puck or strip lights before the cabinets are hung.

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