Copyright © 2020 True Position Tools. All Rights Reserved.
True Position Tools Returns & Refunds Policy
You can return your purchase for up to 60 days from the purchase date. A full refund will be issued as soon as the the returned item(s) arrive at our location.
Please ensure that the name on the return label matches the name on the order and include your 5-digit Order ID inside the package and on the return label, we need this information to locate the order in our system before we can issue a refund.
Please address returns to:
True Position Tools
49737 Park Ave
Morongo Valley CA 92256
All orders are fulfilled through Amazon.com and are subject to Amazon’s Return Policies. You can view Amazon’s official return policies at About Our Returns Policies.
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in the Online Returns Center.
Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.
Note: If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.
Items shipped by Amazon.com between November 1 and December 31 of this year, may be returned until January 31 of the following year for a full refund, subject to our other return guidelines listed below. For more details on policies for items not shipped by Amazon.com, see Seller Returns Policies above.